Terms of use

Self-serve preparation only

You file any appeal yourself. AssessLess may help organize public property information and, when document upload is available, an official assessment notice or tax-bill PDF. AssessLess does not ask you to upload photos or general evidence, and it does not submit forms, contact the county, or act on your behalf.

You remain responsible for verifying official forms, filing channels, deadlines, factual details, and submission requirements with official sources before taking action.

No advice, representation, or guarantee

AssessLess provides no legal or tax advice, no valuation advice, no representation, no filing service, and no guaranteed assessment reduction.

Messages about what is available or still missing, comparable-sale notes, source summaries, and packet guidance are informational preparation aids. They are meant to help you understand what is known and what needs attention before you decide whether to continue.

Product, payment, and delivery terms

The free property check explains whether the available county comparisons support asking for a lower assessment. Property Comparison Review — $5 is optional. We use three defensible comparison homes from the available county records, not perfect matches. You see the numbers, material differences and unknowns, and whether the comparisons support asking for a lower assessment. The $50 appeal preparation packet is offered only when it supplies substantially all property-specific information needed to self-file, including verified evidence, comparison calculations, a proposed assessment and filing guidance. An official form is optional and does not determine the price. Useful verified evidence that is incomplete, inconclusive or does not support a reduction remains an optional $5 review. A review is not a completed complaint. You independently complete personal fields, sign and file; no result is guaranteed.

We make a private download available only after we confirm payment. A checkout confirmation page by itself does not make a download available. Eligible paid orders include an easy full refund within seven days of payment.

If a paid packet cannot be delivered, we retry delivery first. If AssessLess still cannot deliver that paid packet after the retry, we provide a full refund; we do not substitute a placeholder. Refunds are not based on whether an appeal succeeds, is accepted, or changes an assessment.

Checkout requires sign-in and is available only when AssessLess can safely provide the selected purchase.

Privacy, retention, and account requests

We do not sell homeowner information. AssessLess keeps account/workspace records, parcel PDFs, parsed fields, generated packets, lookup telemetry, payment/dispute records, support records, security records, privacy requests, and audit logs for up to three years after the relevant last activity or matter is resolved. Records are then reviewed for deletion or anonymization, unless a narrow payment, refund, dispute, security, legal, tax/accounting, support, or audit exception requires longer retention.

To request export, deletion, correction, or account-data review, use the public account request page, the signed-in account page, or email privacy@assessless.app from the homeowner email used for AssessLess. Permanent account deletion is a reviewed request, not an instant button.

AssessLess may keep narrow refund/support exception records for payment, dispute, tax/accounting, security, abuse-prevention, and audit reasons.

Policy and contact identifiers

AssessLess operations is the current product operator/controller contact for this self-serve workflow serving Kendall County, Illinois homeowners. Privacy and account requests go to privacy@assessless.app; support, delivery, and security incident reports go to support@assessless.app. No public postal mailing address is approved for publication yet, so use the email request path until a public mailing address is approved and posted.

AssessLess uses Supabase Auth for supported email magic-link/one-time-code and SMS text-code sign-in. Google sign-in is not supported. Google Gmail sends packet-ready messages when paid delivery is active. The service is not directed to children under 13, and a parent or guardian can request review if a child submitted information.

These terms are governed by the same Illinois-focused homeowner workflow described in the privacy notice. You may request export, deletion, correction, access, or objection/limitation review, but AssessLess may retain exception records when required for security, support, payment, dispute, tax/accounting, or audit reasons.

Source-use boundaries

AssessLess uses source-labeled facts and keeps county/vendor data permission-aware. We do not scrape public parcel or tax pages. If a required source is stale, unavailable, permission-blocked, or not approved for the requested use, the product should show that limitation rather than inventing facts or treating the source as usable.