AssessLessHelp article
Refund and payment support
Eligible paid orders can be refunded in full within seven days. If AssessLess cannot deliver your paid packet after a retry, it will provide a full refund. Refunds do not depend on the result of an appeal.
What AssessLess can’t do
AssessLess is not legal or tax advice, does not file appeals, represent homeowners, confirm deadlines, or promise a lower assessment. Use official county sources for filing rules and deadlines.
Before you start
- Find the purchase or packet status in-product.
- Do not send card numbers, bank details, or full receipts with secrets to support.
What to do
- Read the payment, packet, or refund status shown by the product.
- Request a full refund within seven days of payment when eligible.
- If paid delivery fails, retry delivery first; request a full refund if AssessLess still cannot deliver the paid packet after retry.
- Avoid repeat checkout unless the product explicitly says payment did not complete.
Why this matters: These steps protect your payment information and keep refunds tied to your order or delivery—not to the result of an appeal.
If something goes wrong: If a charge or download status looks wrong, contact support with status labels only and no payment secrets.
Refunds are not based on a tax reduction, appeal win, county response, or appeal outcome. AssessLess does not substitute a placeholder packet when paid delivery fails. We may keep limited refund and support records for payment, disputes, accounting, security, fraud prevention, and audits.