AssessLessHelp center
Answers before you share details or pay.
Start with the free address result. Weak evidence remains a free no-buy answer, with an optional $5 private, shareable Evidence Check. When evidence supports an appeal, one complete $50 self-file packet is available after you choose it and sign in.
Start here
- What AssessLess does and does not do → Open articleAssessLess helps you screen whether an appeal packet may be useful, but it does not give legal or tax advice, represent you, or file anything for you.
- How to start the $5 property evidence check → Open articleStart with the $5 property evidence check so AssessLess can look for official evidence before any packet path is suggested.
Documents and source facts
- How to upload the official parcel or tax PDF → Open articleUpload the official parcel, tax, or assessment PDF requested by AssessLess so the packet can cite official facts instead of homeowner-entered guesses.
- What documents to have ready and what not to upload → Open articleHave official assessment, tax, or parcel PDFs ready, but avoid uploading sensitive unrelated documents that AssessLess does not need.
- County availability and official-PDF fallback → Open articleIf your county is unsupported or source data is incomplete, use the official-PDF fallback when it appears instead of assuming AssessLess can retrieve county data directly.
Results and next steps
- What information is still needed → Open articleWhen official information is not ready enough, AssessLess explains what is still needed before it can safely suggest a packet path.
- Why AssessLess might tell you not to buy → Open articleAssessLess may tell you not to buy when the evidence is weak, missing, or not official enough; that protects you from paying for a packet the product cannot responsibly support.
- Maybe-review versus full packet → Open articleMaybe-review means the evidence needs caution or more review, while full-packet readiness means the product has enough official material for the packet path.
Packet, payment, and download
- Packet download and delivery support → Open articlePacket support helps you access an already-ready packet, but it does not change evidence, file for you, deliver materials to the county, or guarantee any outcome.
- Refund and payment support → Open articlePayment support uses a simple refund-support record: status labels, redacted support notes, and owner-reviewed refund decisions without pressuring repeat checkout or promising results.
- What to do after downloading a packet → Open articleAfter downloading your packet, review every fact and source, then follow official county instructions yourself if you choose to file; AssessLess does not file or represent you.
Account and privacy
- Privacy and account data requests → Open articlePrivacy help should explain how to ask for account/data help without sending sensitive documents or secrets through unsafe channels.
- Troubleshooting login and magic-link access → Open articleMagic-link login help focuses on safe account access steps and should never ask for passwords, forwarded secret links, private documents, or payment secrets.